PRIVACY  POLICY

INFORMATION  COLLECTED

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When you visit our website, certain information is collected automatically about your device and how you use the site. This may include your web browser, IP address, time zone, cookies installed on your device, and information about the pages or products you view. We may also collect details of how you arrived at our website, such as the website or search terms that referred you, together with information about how you interact with and navigate the site. This information helps us understand how our website is used, improve your browsing experience and enhance the services we provide.

 

When you place an order, make an enquiry or subscribe to updates from Nut & Leaf, personal information such as your name, billing and delivery address, email address, telephone number and details of your purchase may be collected. This information is used only where necessary to provide our products and services, respond to your enquiries and fulfil our legal obligations.

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HOW IT IS USED

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  The information collected is used to process and deliver your orders, respond to enquiries, provide customer support, improve the performance of the website, comply with legal obligations and, where you have chosen to receive them, send occasional updates about new products, market dates and seasonal collections.

 

LEGAL  BASIS

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  UK data protection law requires us to have a lawful reason for collecting and using your personal information. In most cases, this will be because the information is needed to fulfil an order you've placed, respond to an enquiry or meet legal and accounting obligations. Where you've chosen to receive marketing emails, your information will only be used with your consent, and you can withdraw that consent at any time by unsubscribing or contacting us. In some circumstances, information may also be processed where there is a legitimate business interest, such as improving the performance and security of our website, provided this does not override your rights and freedoms.

 

PAYMENT  INFORMATION

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  Nut & Leaf uses Shopify to power its online shop and process orders securely. When you make a purchase through the website, your payment is processed by Shopify and its authorised payment providers using secure, encrypted technology. Nut & Leaf does not collect, store or have access to your full payment card details.

 

 Depending on the payment method you choose, your payment information may also be processed by trusted third-party providers, such as Shopify Payments, PayPal, Apple Pay or Google Pay. These providers are responsible for processing your payment securely in accordance with their own privacy policies and security standards.

 

   Order information, including your name, contact details, billing and delivery address, and the products you purchase, is retained by Nut & Leaf only where necessary to fulfil your order, provide customer support and meet legal, accounting and tax obligations.

 

SHARING  INFORMATION

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Your personal information is treated with care and will never be sold or shared for marketing purposes. Information is shared only where necessary to operate the Nut & Leaf website, process your orders, deliver your purchases or comply with legal obligations. This may include trusted service providers such as Shopify, payment providers, delivery companies, website hosting services and other professional partners who help us operate the business. These organisations process personal information only where necessary to provide their services and are required to protect it in accordance with applicable data protection laws. Some of these providers may process personal information outside the United Kingdom. Where this happens, appropriate safeguards are in place to ensure your information remains protected in accordance with UK data protection law.

 

HOW  LONG  INFORMATION  IS  KEPT

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  Personal information is retained only for as long as necessary to fulfil your order, provide customer support and comply with legal, accounting and tax obligations. Once it is no longer required, it is securely deleted or anonymised where appropriate

 

COOKIES

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The Nut & Leaf website uses cookies and similar technologies to help the site function properly, improve your browsing experience and understand how the website is used. Some cookies are essential for features such as the shopping basket and secure checkout, while others may be used to analyse website performance and improve our services.

 

   For more detailed information about the cookies used on this website, including how to manage your preferences, please see our Cookie Policy.

 

YOUR  RIGHTS

 

 UK data protection law gives you a number of rights in relation to the personal information we hold about you. Depending on the circumstances, you may have the right to:

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If you would like to exercise any of these rights, or have any questions about how your personal information is handled, please contact us at office@nutandleaf.co.uk or visit our Contact page. We will respond to your request as soon as reasonably possible and in accordance with applicable data protection law.

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KEEPING  YUOR  INFORMATION  SECURE

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  Protecting your personal information is important to us. Nut & Leaf uses appropriate technical and organisational measures to help keep your information secure and protect it against unauthorised access, loss, misuse or disclosure. Although no website or internet transmission can ever be completely secure, every reasonable effort is made to safeguard the information you choose to share with us.

 

CHANGES TO THIS POLICY

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    From time to time, this Privacy Policy may be updated to reflect changes to the way Nut & Leaf operates, improvements to the website or changes in legal requirements. The most up-to-date version will always be available on this page, together with the date it came into effect.

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