DELIVERY & RETURNS
DELIVERY INFORMATION
Every order is carefully prepared and packed to ensure it arrives in perfect condition. Orders are usually processed and dispatched within 1–3 working days. If an item is temporarily out of stock and requires a little longer, we'll contact you by email to keep you updated.
Orders are delivered to mainland UK addresses by DPD. Delivery is free on orders over £75, while a delivery charge of £5 applies to orders under £75.
Once your order has been dispatched, you'll receive an email or SMS from DPD confirming your delivery date, together with your parcel tracking details.
RETURNS & REFUNDS
Although every care is taken when preparing and packing your order, we understand that occasionally things don't go quite to plan. If there's a problem with your order, please email us at office@nutandleaf.co.uk and we'll do our best to resolve it as quickly as possible.
The guidance below explains how we handle different types of enquiries and the timescales for reporting them.
DAMAGED GOODS
Every effort is made to ensure your order arrives safely. If a glass jar is damaged during delivery, please email us within 24 hours of receiving your parcel. If possible, include a photograph of the damaged item and the parcel so we can process the claim with the courier. We will be happy to arrange either a replacement or a refund for the damaged item, whichever you prefer.
INCORRECT OR MISSING ITEMS
If you receive the wrong product or your order is incomplete, please let us know via email within 48 hours of receiving your order. We'll arrange either a replacement or a refund as quickly as possible.
CHANGES TO YOUR ORDER
If you've made a mistake when placing your order, please email us as soon as possible. If your order has not yet been dispatched, we'll do our best to amend or cancel it. Once an order has been dispatched, we're unfortunately unable to make changes or accept returns.
FOOD PRODUCTS
For food safety and hygiene reasons, we are unable to accept returns of food products unless they are damaged, faulty or supplied in error. If there is any issue with your order, please contact us and we'll always do our best to help.
If you have any questions about delivery or your order, please don't hesitate to email us or get in touch via our Contact page. We'll always be happy to help.